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How do I manage my subscription?

Papumba Customer Care
  • Updated

You can manage your mobile or web subscription to Papumba by following the instructions below for the platform where you originally purchased Papumba (App Store, Play Store y or Papumba's website). 

A) Manage a mobile subscription purchased on iOS (App Store / iTunes):

  1. On your iPhone or iPad, tap on the Settings icon.
  2. Make sure that you're signed in with the same account that you have chosen to start/purchase your Papumba subscription.
  3. Now tap on your User Name.
  4. Tap on “Subscriptions” and select your active Papumba Subscription.

Note:
- If you want to cancel your subscription, follow the steps detailed here.

- If you want to change your current Papumba subscription plan, follow the steps detailed here.

B) Manage a mobile subscription purchased on Android (Google Play Store):

  1. Tap the Play Store app on your device.
  2. Make sure that you're signed in with the same account that you have chosen to start/purchase your Papumba subscription.
  3. Tap on your Profile Icon on the upper right corner.
  4. Tap “Payments and subscriptions”

Note:
- If you want to cancel your subscription, follow the steps detailed here.

- If you want to change your current Papumba subscription plan on Google Play Store, you will need to cancel your current plan following the steps detailed here, and then, start a new subscription plan.

- Google Play Store allows Users to pause an active subscription. To pause your Papumba Subscription follow these steps: Manage my Subscription> Tap your active Papumba plan> tap on “Pause”>  Select the pause period duration > tap on “Confirm”. 

C) Manage a web subscription purchased on our website:

  1. Open Papumba.com on your device.
  2. Click on “Log In” on the upper right corner. 
  3. Login using the same account that you have chosen to start/purchase your Papumba web subscription.

Note:
- If you want to cancel your subscription, follow the steps detailed here.

- If you want to change your current Papumba web subscription plan on papumba.com, you will need to cancel your current plan following the steps detailed here, and then, start a new web subscription plan.